(Your Name)
(Street Address)
(Post Code)
(Date)
(Recipient Name)
(Title)
(Company Name)
(Street Address)
(Post Code)
Dear: (Recipient Name)
This letter is to complain about the service I recently received from a (Company Name) customer service representative named (Name of Rep).
I called (Company Name) on (Date) to find out how to deal with a problem I’ve had with (Service). After I had been on hold for several minutes, (Name of Rep) came on the line. I had to explain my problem to (him/her) several times because (he/she) did not seem to be listening and therefore asked me the same questions repeatedly. (Name of Rep) put me on hold for several minutes, and then returned to say (he/she) could not help me. Needless to say, I was quite frustrated.
I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am (Canelling/Returning) (Product/Service) immediately, and I expect a full refund. I will be informing my friends and family about this experience.
Yours Faithfully,
(Your Name)
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