(Your Name)
(Street Address)
(Post Code)
(Date)
(Recipient Name)
(Title)
(Company Name)
(Street Address)
(Post Code)
Dear: (Recipient Name)
I am disputing a credit charge from (Company Name) in the amount of £(Amount), which is included on my statement dated (Date).
On (Date)., I ordered (Product) from the (Name of Website) Web site, (Website Address). I received an e-mail the same day that confirmed my order in the amount above. I was also told that I would receive the merchandise within two to four weeks. However, I never received the merchandise. On (Date)., I contacted (Company Name) via e-mail and phone, and was told that my merchandise was on back order and expected to arrive on (Date).. Again, I did not receive the merchandise.
On (Date)., I contacted (Company Name) via e-mail and phone to request that my order be cancelled and my money refunded. (Company Name) would not agree to refund my money, insisting that the merchandise was on the way. On (Date)., I again requested that my order be cancelled and my money refunded, but I did not receive a response from the company. I have not yet received my order.
I have enclosed a copy of the bill with the disputed charge highlighted, and copies of my e-mail correspondence with (Company Name). Please investigate this dispute and provide me with a written statement of the outcome.
Thank you for your time and attention to this matter.
Yours Faithfully,
(Your Name)
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